Terms & Policies

Terms and conditions – Reserv.se

1. General and parties

These terms and conditions apply when you shop at Reserv.se (“Reserv”, “we”, “us”).

Seller is Reserv SE AB , corporate ID number 559491-9259 , VAT SE559491925901 .

Contact: info@reserv.se , phone +46 76-027 24 73 .

The terms and conditions apply to both consumers (B2C) and business customers (B2B) . If a provision differs between B2C and B2B, this is explicitly stated.

Age limit (B2C): To shop as a consumer, you need to be at least 18 years old or have parental consent.

2. Order and agreement

When you complete your order, an order confirmation will be sent via email. The agreement is considered concluded when the order confirmation is sent. We reserve the right to correct inaccuracies in, for example, price and product information before an agreement is concluded.

3. Prices and VAT

Prices should be stated clearly and as a general rule as the total price including VAT when we are targeting consumers. 

If the price is displayed excluding VAT (e.g. in a B2B context), this is clearly stated in connection with the price.

Any shipping costs and other fees are shown at checkout before you complete your purchase.

4. Payment

Payment can be made via the payment methods offered at checkout, e.g. card, invoice or other specified method (including third-party providers).

When purchasing on invoice, special terms and conditions may apply from the payment provider.

5. Delivery and delivery times

Delivery method: Goods are delivered either from our own warehouse or directly from the supplier .

Normal delivery time: Items are usually shipped within 1-7 business days from order confirmation , unless otherwise stated on the product page or at checkout.

Custom-made goods / longer delivery time: If an item has a longer delivery time (e.g. custom-made goods), we will inform you as soon as possible by email. As a consumer, you have the right to cancel the purchase if delivery is significantly delayed or if a new delivery time is not accepted.

Shipping and Tracking: Shipping costs are calculated at checkout. Tracking information is provided when possible.

6. Right of withdrawal (applies to consumers – B2C)

As a consumer, you normally have a 14-day right of withdrawal from the day you received the goods. 

You do not need to give a reason for canceling the purchase.

How to exercise your right of withdrawal:

Let us know that you want to cancel your purchase via email to info@reserv.se and include at least:

• order number

• which goods are concerned

• your name and contact details

You can also use the Swedish Consumer Agency's standard form for the right of withdrawal (optional). 

Returns and return shipping:

• You must return the goods within 14 days from the day you notified us that you regret the purchase.

• You as a consumer are normally responsible for return shipping , unless otherwise stated at the time of purchase.

• Returns should be sent to: [FILLE IN RETURN ADDRESS / RMA FLOW]

Condition of the item / decrease in value:

You may open and examine the item to the extent necessary to assess its properties and function. If the item has been handled more than necessary, we may make a deduction for loss of value .

Refund:

When you cancel your purchase, we will refund the amount paid (including any standard shipping) no later than 14 days from the date we receive your cancellation notice. However, we may wait with the refund until we have received the item back or you have shown that it has been sent. 

Important if information is missing: If correct information about the right of withdrawal is not provided, the withdrawal period may be extended in some cases. 

Right of withdrawal (B2B): The right of withdrawal does not automatically apply to business customers, unless otherwise agreed.

7. Warranty and complaints

Warranty: Unless otherwise stated, we offer a 1-year warranty on products. The warranty applies in addition to statutory rights.

Complaints (B2C): As a consumer, you have a right to complain for 3 years according to the Consumer Sales Act. 

Contact us as soon as you notice the error and describe the problem. Complaints within two months of the error being discovered are normally considered to be timely (practice). 

Complaints (B2B): Business customers must complain about errors within a reasonable time after the error was discovered or should have been discovered.

How to complain:

Email info@reserv.se and provide the order number, description of the error and preferably pictures/film. We will get back to you with troubleshooting steps and handling (e.g. repair, replacement, price reduction or other solution depending on the circumstances).

8. Damaged goods and missing shipments

Reserv is responsible for the transport until the goods are delivered to you as a consumer.

In case of missing delivery/package: We apply a handling time of 5 working days before a formal search can normally be initiated with the carrier, but this does not affect your statutory rights.

Upon receipt:

• Check the packaging and goods as soon as possible.

• To facilitate damage management, we ask you to note any visible damage directly to the carrier upon delivery. This does not affect your statutory rights towards Reserv.

• Hidden transport damage (that could not be detected upon delivery) should be reported to us within 7 working days of receipt via info@reserv.se , preferably with pictures.

9. Liability and limitation of liability

We are liable for direct damages arising from our negligence or breach of contract to the extent required by mandatory law.

B2B: For business customers, we are not liable for indirect damages such as loss of profit, loss of production or other consequential damages, unless otherwise required by mandatory law.

10. Changes to terms and conditions

We may update these terms and conditions. For purchases that have already been made, the terms and conditions accepted at the time of ordering apply.

11. Personal data

We process personal data in accordance with applicable data protection regulations. See our privacy policy for more information.

12. Dispute and applicable law

Swedish law applies.

If you are a consumer and we cannot reach an agreement, you can contact the Swedish National Board of Consumer Complaints (ARN) for review.